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September 22 · Issue #35 · View online
RealWear Newsletter
Visit us: https://www.realwear.com
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Welcome to Issue #35! We’ve got big news! Newsletter Highlights: Learn more how customers are leveraging RealWear hands-free to keep remote operations going including: Braskem with Honeywell Rail Cargo and many others are now leveraging RealWear hands-free HMT-1 headsets to keep remote operations going. Great stories! Firmware News. There’s new firmware coming and a new official policy for firmware updates and support. Must read! UPCOMING EVENTS: We continue to be extremely thankful for your support and continued collaboration during these difficult times! Please reach out anytime.
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At Microsoft Ignite General Availability (GA) of Teams on RealWear was announced - yes, it’s coming out of Public Preview! This is another great reason to choose RealWear today. “Immediately after the Microsoft Teams Public Preview was announced, customers around the world indicated that they were ready to move toward full-scale deployment across priority sections of their firstline worker populations,” said Andrew Chrostowski, Chairman and CEO at RealWear. “With today’s historic announcement of the first 100% hands-free Teams-enabled device, RealWear and Microsoft are poised to meet the global demand for thousands of connected firstline workers.” David Oswald, Global Mars Supply Excellence Manufacturing Leader, whose role is focused on autonomous maintenance of its associates, said, “In response to the pandemic, manufacturing and safety leaders at Mars created a playbook to facilitate business continuity while supporting social distancing measures. With travel being restricted, Microsoft Teams on RealWear devices became an important part of that playbook, and all 14 Mars Petcare factories in the U.S. are now using Teams on RealWear devices to enable engineers to remotely conduct audits, troubleshoot issues, and advise on the installation of new equipment. It’s been a gamechanger.” “Customers are already receiving tremendous value from Teams on RealWear for firstline workers globally,” said Emma Williams, Corporate Vice President, Modern Workplace Transformations. “Integrating the power of Teams with purpose-built devices by RealWear has become an essential tool for hands-free remote collaboration to help maintain uptime and safety standards of essential operations.” To date, global companies including Honeywell (Microsoft Inspire Keynote), Total SA (announcement video), and now Mars have all deployed the devices for hands-free remote collaboration with Microsoft Teams. |
RealWear Announces General Availability of Microsoft Teams for HMT-1 and HMT-1Z1 to Empower Firstline Workers - RealWear
At Microsoft Ignite, RealWear, Inc, a global leader of fully rugged hands-free head-mounted devices for industry, today announced the general availability of Microsoft Teams on RealWear. Microsoft added several highly anticipated and familiar features designed to fully optimize and integrate the popular app to enable 100% hand-free remote collaboration for firstline workers including:
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Honeywell sets new production standards with Microsoft Teams and RealWear wearable tablets
Microsoft customer stories. See how Microsoft tools help companies run their business.
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What do you do when your large projects culminate with the customer meeting with engineers to validate and approve the final project? Watch this brand new video that went live with Microsoft Ignite. The video highlights how to continue factory acceptance testing on schedule with virtual alternatives. Here’s how it worked at Honeywell: When travel restrictions and social distancing requirements made such meetings impossible, Honeywell quickly turned to RealWear and Teams to help create a virtual version of the testing process.
“When the COVID-19 crisis struck, we still had customers who needed us to run our tests on schedule,” says Hank Wrenn, Vice President and General Manager of Americas Projects and Automation Solutions at Honeywell Process Solutions. “We switched over to Microsoft Teams and started using RealWear head-mounted tablet devices, which allowed us to get everyone connected and continue our work.”
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Here's How Technology Stepped Up for Shell Global when COVID-19 Struck
Shell continues to pave the way for innovatin. Shell used RealWear, Inc.’s HMT-1Z1 to reopen its fuel terminal in Wesseling, Germany, by remotely resolving an IT issue caused by a misplaced cable, too complex to solve in a call and where vendor travel wasn’t possible during COVID-19 lockdown. A disruption in the fuel supply to motorists and heating oil supply to homes was avoided. RealWear allowed Shell Lubricant Solutions specialists working from home to show a customer how to mend gearboxes at a Malaysian power station, keeping essential power generation services running. Wow! “Almost everyone likes RealWear now,” says Jens Thun, an Automation and Digitalisation Lead for Shell Trading and Supply. “Before COVID-19, there were sceptics. Not now. This technology will permanently change how we work.“
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Braskem Averts Life-Risking Incident Using HMT-1Z1 by Spotting a Gas Leak (Using Honeywell Expert on Call)
Braskem workers needing support or advice can call via the HMT-1Z1 to an expert in the central control room or elsewhere who can then provide input in real time. Honeywell calls this application Expert on Call. Recently, this helped avert a potential incident that could have put lives at risk. A field operator spotted a developing gas leak and contacted Expert on Call for help. The instant availability of knowledgeable resources and specific guidance on how to stop the leak reassured the operator, enabling him to calmly carry out the necessary procedure.
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World's Largest Maker of Telecommunication and and Transmission Cables Deploys HMT-1 with SPACE1
Wow! The world’s largest manufacturer of electric power and transmission cables for utilities and telecommunications, Prysmian Group, is deploying RealWear headsets with OverIT - Field Solutions SPACE1. The solution will be used in all 112 plants by more than 200 users. “It became crucial for the company to provide its worldwide production plants with an effective tool to engage external customers in their 6 hours/day cable products’ trial processes, as if they were handling them in person.”
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Hirschmann Automotive Staycationing s Ahead of the Game with Webex Expert on Demand with RealWear
“Don’t be afraid to take risks”, says Hirschmann Automotive Klemens Fliri, IT-Systems Engineer Global UC & Leader IT-Apprenticeship at Hirschmann Automotive “By using RealWear and Cisco Webex Expert on Demand, we were able to improve on our existing collaboration tools to work more efficiently. Remarkably, we increased first-time fix rates and improved the speed of getting to first-time resolution, all while significantly reducing travel expenses. We saved time, money, and the frustration of traveling thousands of miles. We’ve also discovered the potential of offering our customers a better real-time support or to have them remotely view our plant processes. That customer-facing service could become a real competitive advantage. ” |
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Simplyvideo and Realwear integration showcase
Just approved! Using Simplyvideo and Realwear for better communication and efficiency in real world situations.
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Augmentir Offers HMT-1 with its Platform as a Low-Cost Subscription
Augmentir has partnered with us to offer a comprehensive subscription package that combines our HMT-1 with Augmentir’s AI-Powered Connected Worker platform. The low-cost subscription bundle gives enterprise companies the technology and tools they need to help increase safety, quality, and productivity for frontline workers performing industrial jobs in manufacturing and service.
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RealWear Offered Immediate Donation of HMT-1s to Hurricane Laura First Responders
Doing our small part we offered HMT-1 hands-free computers to first responders for disaster relief.
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Voith Paper Creates New Remote Support Tool with HMT-1
#Voith has added a new tool for remote video support to its service portfolio, offering customers access to expert support at any time and from any location…
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Cisco Webex Expert on Demand Is Transforming Work for Frontline Workers
The Cisco Webex Expert on Demand Solution The Cisco Webex Expert on Demand Solution® delivers high quality, hands-free video collaboration between the frontline worker and the right expert(s), anywhere, anytime. To ensure that frontline workers are getting the right guidance, they can annotate on what they are seeing and share it with the expert in real-time. Frontline workers can receive expert guidance in any environment, as all that is required is the AR device and a wireless network connection. On the other end, the expert can connect to the frontline worker instantly, by using Cisco Webex Teams. In addition to guiding the frontline worker over video conferencing, the expert can provide additional assistance leveraging unique annotation and document sharing capabilities. This multidimensional collaboration significantly improves frontline worker accuracy, experience, productivity, and retention, while limiting the cost of geographically dispersed, valuable subject-matter experts as well as travel expenses.
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Axion Energy utiliza tecnología de realidad aumentada para conectar su refinería argentina con el mundo
“It is 11:05 in the morning in the Buenos Aires city of Campana. Frederico, an instrument technician at AXION energy, climbs up the platform where the cracked main blower turbine is located. At that same moment, at 9:05 a.m. in Houston, a specialist engineer at the unit asks him to recheck the axial displacement sensor installation. “The one you have on the right,” he says, while looking at everything from the screen on his desk, where he receives live the image that Federico is seeing and generating at that very moment, 8066 kilometers away.” |
Raphael S. on LinkedIn: #Sinumerik #828D #Sitrain | 28 comments
Nas últimas semanas ministrei mais um treinamento de #Sinumerik #828D pelo #Sitrain, em São Paulo. Desta vez, um pouco diferente, sem alunos na classe,… 28 comments on LinkedIn
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Award - Congratulations to OverIT and Rail Cargo!
Congratulations OverIT and Rail Cargo for the award and check out the video and inspection use case below featuring RealWear.
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Rail Cargo - SPACE1 Virtual Inspections
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Coming soon! Even better firmware to bring more value than ever to your HMT-1 and HMT-1Z1. We also have a new policy (PDF Download of New Policy), too, on how, when and why we handle updates. As communicated on 9/15, RealWear’s Firmware Release 11.2 is currently scheduled for General Availability on October 12th, 2020 with the HMT-1Z1 version to follow in late November for HMT-1Z1. This is extremely important update. Cloud Sync - A new application that enables customers to easily authenticate to cloud storage drives including Microsoft OneDrive, upload tagged photos / videos captured in My Camera and browse cloud drives in My Files
Ease of Use -
Tetrominos, a fun Tetris-like game which helps users get familiar with RealWear’s user interface
Wi-Fi Band Control which allows end users or IT Admins to lock their RealWear devices to either the 2.4 or 5 GHz band
My Controls Grid View to easily navigate the growing functionality in My Controls Security
- Android Security Patches from March - July 2020 integrated into the RealWear device firmware
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Updated Lock Screen which leverages a secure keyboard instead of head tracking
Equity and Inclusion - Changes in software and documentation terminology in support of equity and inclusion
Full Language Support for Traditional Chinese
Bug Fixes - As with any release, bug fixes and minor enhancements are incorporated.
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Remote Connect Europe 2020 (OCT 7)
Hello Europe! Join us at our popular Remote Connect Europe to hear from RealWear and our customers, and learn how to deploy RealWear solutions with confidence.
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Webinar: Augmented Reality for business | (with Vestas!)
Join us! FREE WEBINAR, where you will see specialists from TT PSC - Adam Gąsiorek, Microsoft - Spyros Sakellariadis and Vestas - Mark Jaxion, and our own Sanjay Jhawar on one stage! Learn how industries can integrate 5G, AR, cloud and head-mounted wearables to assure business continuity and accelerate knowledge sharing. What can you gain by participating: 👉Learn more from real-world examples being used today, 👉See how Transition Technologies PSC can impact your technology convergence, 👉Learn how to improve workers’ safety, increase their productivity, reduce the risk of human error, and more.
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Join us at the VR/AR Global Summit for our President and Cofounder’s speaking session on September 30 - 8:45-9:30 AM: “Achieving Remote Collaboration Via Hands-Free Assisted Reality.” Sanjay will focus on the form factor of RealWear’s flagship Assisted Reality device and discuss the benefits.
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Enterprise Wearable Technology Summit
We’re coming! We can’t wait to see you at EWTS this October! We’ll have a virtual booth and will be speaking! More information to come!
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Our friends at Iconics are holding a major event here!
Sanjay is participating in the track, “Empower Remote Workers with Real-Time Expert Connections (10:50 AM EDT, Oct 15)
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